Ask

Our partnership began with guidance on omnichannel integration and has evolved into multiple areas including SCO and BOPIS best practices and Store Of The Future design

Engagement

Conducting audits, executive interviews, synthesizing insights, delivering Knowns & Glimpses, generating floor plans, graphic and environments design 

Outcome

DSW has elevated its omnichannel story, improved elements of its BOPIS experience and in 2022 launched a new Store design.

Services

Knowns & Glimpses

Insights & Implications

Omni Channel Experience Design

Output

Stronger approach to Omnichannel, elevated Shopper experience